If you are not 100% satisfied with your purchase, simply return it and we will issue you a credit note (CN) for your next purchase with the similar pricing. If next purchase is higher price value, top-up is nessesary and if next purchase value is lower will not be refund. 

All items purchased on line through asashionline.com are returnable if there is manufacture faults. We will pay the return shipping costs if the product is defective or the return is a result of our error. If the item is returned for any other reason you are responsible for the return shipping amount. 

The product(s) will be inspected upon receipt. All returns must be in good condition and all original packaging (including invoice) must be in place for credit Note (CN)  to be issued. No refund will be issued if the product shows signs of use. Our guarantee does not cover accidental damage or wear of product caused by customer. Once we have received your return at our warehouse, We will credit you in the same manner as your original payment within 7 days of receiving the returned item. 

Please return your purchase to the following address:

3A, 3A-1, 3A-2, Jalan Metro Wangsa, Seksyen 2,
Wangsa Maju, 53300 Kuala Lumpur, Malaysia.

We are always here to help, if you have questions, please email to sales@asashi.com.myor call our customer service team at +(6) 03-4142 6688

What makes a good return policy?

A fair and reasonable return policy builds trust, loyalty, and repeat business. So, what makes a good return policy?

A return policy should be clear and simple to understand. The potential customer will not stick around if they don’t immediately understand a store’s return policy. A retailer with an unclear policy should not expect a potential customer to have enough trust to make a purchase.

Refund a payment

A shopper will usually receive the refund amount you requested within 2 weeks working days, however, you should note that a refund may take as much as 1 weeks to be processed depending on the acquirer.